Welcome to Shikso , an AI-powered smart learning platform dedicated to making education engaging, affordable, and accessible.
This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you :
visit our website,
use our mobile application, or
otherwise interact with our services (“Platform”).
By accessing or using our Platform, you accept the practices described in this policy. If you do not agree with this policy, please do not use or access the Platform.
We are committed to protecting your privacy and securing your personal data in compliance with applicable laws and best practices (for example as seen in comparable policies such as those of established edtech providers).
2. Information We Collect
We collect information from and about you in a range of ways. The types of data we collect include :
2.1 Personal Information (provided by you)
Your name, email address, phone number.
Age and grade level (especially for student accounts).
Location details (city/state/country) when voluntarily provided.
Information you provide in registration forms, contact forms, surveys or correspondence.
Information entered by you when using the Platform (for example in chat, forums, tests or uploads).
2.2 Account & Profile Information
Your login credentials (username/email and password).
Profile settings, preferences and customisation choices.
Learning progress data (courses enrolled, tests attempted, scores, completion status).
Activity logs such as time spent, modules accessed, interactive features used.
2.3 Payment & Subscription Data
Billing information and transaction details provided when you subscribe to paid services (via trusted third-party payment gateways).
Payment gateway references, invoices, refund records where applicable.
Note: We do not store full payment card details – such sensitive payment data is processed by secure third-party services on our behalf.
IP address, geographic location derived from IP, session timestamps.
Pages you visit, clicks, interactions with content, how you navigate through our Platform.
Error logs, crash reports, performance data for improving stability and user experience.
2.5 Cookies and Tracking Technologies
Use of cookies, web beacons, pixels and similar technologies to :
Remember your preferences
Personalise your experience
Measure Platform performance and usage
Deliver relevant communications.
You may control cookies via your browser or device settings, but disabling some may affect features and functionality.
3. How We Use Your Information
We use your information for a variety of business and operational purposes. Key uses include :
To provide, operate and maintain our Platform (including registration, authentication, course delivery).
To process subscriptions and payments, manage renewals, refunds, cancellations.
To tailor learning experiences and recommendations based on your profile and progress (personalised content).
To communicate with you: account updates, course announcements, service notifications, with your consent for marketing/promotions.
To monitor, analyse and improve Platform performance, content quality, user interface and engagement.
To detect, prevent or investigate fraud, misuse or security incidents.
To comply with legal obligations, respond to lawful requests from authorities, enforce our terms and protect our rights
To perform internal research and analytics (e.g., aggregated use-trends) so we can continuously enhance educational outcomes.
4. Data Security & Retention
We implement industry-standard security measures, including encryption, access-controls, regular audits and secure development practices, to safeguard your personal data.
All transactions are processed via secure SSL (or equivalent) connections.
We restrict access to your data to only those employees, contractors or service providers who need it for legitimate business purposes.
Though we strive for sound security, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute protection.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. When no longer needed, we securely delete or anonymise your data.
5. Sharing & Disclosure of Information
We respect your privacy and do not sell or rent your personal data to third parties. We may share or disclose information only under the conditions described below :
With our trusted service providers (hosting, payment gateways, analytics) who perform services on our behalf under confidentiality obligations.
With law enforcement or regulatory authorities when required by applicable law, court order or to protect our rights, your safety or the safety of others.
With institutional or educational partners (such as schools or coaching centres) only with your explicit consent, and only to facilitate delivery of educational services.
In the event of a business reorganisation (merger, acquisition, sale of assets), information may be transferred in whole or part under the condition that the recipient applies this policy or equivalent protections.
6. Cookies Policy & Similar Tracking
We use first-party and third-party cookies and tracking technologies to enhance your experience, remember your preferences and analyse Platform use.
Examples include session cookies, persistent cookies, analytic cookies and advertising/retargeting cookies.
You may opt to delete or disable cookies through your browser or device settings. Please note: disabling cookies may reduce functionality – certain features may not be available.
Third-party cookies (from analytics, advertising networks) may track users across websites; you may review their privacy policies separately.
7. Third-Party Services & External Integrations
Our Platform may integrate with or include links to external services, APIs or embedded content (for example, analytics tools, video-hosting platforms, social sharing, chat functions).
These third-party services may collect information about you independently; we are not responsible for their data practices.
We encourage you to review the privacy policies of any third-party services you access via our Platform.
In some cases, your data may be transferred to these third parties under contractual arrangements for specified purposes (e.g., Google Analytics, Mixpanel) — always under regulated and secure processes.
8. Children’s Privacy
We recognise the importance of safeguarding children’s privacy, especially in the educational context.
For students under the age of 18 (or as defined under your jurisdiction), we collect limited data only with parental or institutional consent and for the explicit purpose of providing educational services.
We do not knowingly collect unnecessary personal data of minors. If you believe we have inadvertently collected data from a child without lawful consent, please contact us (info@shikso.com) and we will promptly delete the data.
Parents or legal guardians are encouraged to monitor and supervise their child’s interaction with the Platform.
9. Your Rights & Choices
Depending on applicable laws and subject to bona-fide verification, you may have the following rights with respect to your personal data :
Right to access : You may request a copy of the personal information we hold about you.
Right to correct or update : You may request that incorrect or incomplete information be corrected.
Right to data deletion or anonymisation : You may request deletion of your data when it is no longer required for its original purpose and no legal obligation prevents us from deleting it.
Right to data portability : You may request your data in a structured, commonly-used format, where technically feasible.
Right to object or restrict processing : You may opt out of certain processing (for example, marketing communications) where permitted by law.
Right to withdraw consent : Where processing is based on your consent, you may withdraw it at any time; this will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at : info@shikso.com . We will respond within the timeframe required by applicable law.
If you object to or restrict a particular use of your data, be aware that certain features of our Platform may become unavailable.
10. International Data Transfers
Because we provide services globally or via cloud-based infrastructure, your personal data may be transferred, stored or processed in countries outside your own jurisdiction (such as within or outside India).
Where such transfers occur, we will ensure appropriate safeguards are in place (for example standard contractual clauses, equivalent protections) to maintain data security and rights.
By using our Platform, you consent to such transfers and the storage of your data in locations that may have different data protection laws.
11. Retention & Deletion Policy
We retain your personal data only for as long as it is reasonably necessary for the purposes we collected it for (including legal, regulatory, tax, accounting or audit obligations).
Once data is no longer required, we either securely delete it or anonymise it so it can no longer be associated with you.
For educational progress data, we may retain aggregated or anonymised versions to support product improvement, analytics and historical performance tracking, even after individual account closure.
In the event of a data breach or security incident affecting your personal information, we will follow applicable incident-response protocols, promptly notify affected individuals and relevant authorities where required by law.
We maintain logs, review our processes and periodically test our systems to reduce the risk of incidents and continuously improve our security posture.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changes in our practices, service enhancements, new functionality or legal/regulatory developments.
When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review the Policy periodically.
Your continued use of the Platform after the new version becomes effective will constitute your acceptance of the revised Policy.
14. Additional Provisions (Miscellaneous)
Consent : By registering or using our Platform, you consent to the collection, use and disclosure of your information as described in this Policy.
Accuracy : You agree to provide accurate, complete and true information and to keep it updated as necessary.
Account Security : You are responsible for safeguarding your login credentials and any actions taken via your account.
Governing Law : This Policy shall be governed in accordance with the laws of India (or the jurisdiction in which Shikso operates). Any disputes will be subject to the competent courts in that jurisdiction.
Severability : If any provision of this Policy is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement : This Privacy Policy, together with any other terms and conditions or agreements referenced, constitutes the entire agreement between you and Shikso regarding data-protection matters.
15. Contact Us
For any privacy-related concerns, please reach out:
